• Returns You may return eligible items within 14 days of receipt. To start the process, email us at info@larocjewels.co.uk with your order number.

    Items must be unworn, undamaged, in resaleable condition, and returned in original packaging. Returns outside this 14-day window will be refused.

    We do not provide free return labels; return postage is the customer’s responsibility. Original delivery charges are non-refundable. Refunds cover only the item cost.

    The following items are non-returnable:

    • Personalised or customised products

    • Earrings and pierced items (hygiene reasons)

    • Sale items

    • Items showing signs of wear or damage

    If an order is returned to us (e.g. due to unsuccessful delivery), we will refund the item total only. Delivery charges remain non-refundable.

    Exchanges

    Exchanges follow the same 14-day rule and conditions as returns. Contact us at info@larocjewels.co.uk with your order number to arrange.

    Return postage is paid by the customer, but we will ship the replacement item free of charge via Royal Mail.

    Non-exchangeable items: personalised/customised products, earrings/pierced items, sale items, and any items showing wear or damage.

    Faulty or Damaged Items

    All items are thoroughly checked before dispatch. If you receive a faulty or transit-damaged item, contact us immediately at info@larocjewels.co.uk within 24 hours of delivery, including photos. Claims made after 24 hours cannot be accepted and will be considered buyer misuse.

    Refunds

    Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days (bank processing times may vary). If more than 15 business days have passed since approval, please contact us.

    Undelivered Parcels

    Parcels may be returned to us if you are not home, no safe place is found, or customs duties are unpaid (international orders). In such cases, we refund the item total only; delivery charges are non-refundable. To receive the items, please place a new order.

    Important for International Customers Customers are responsible for paying any customs duties and providing accurate delivery addresses. If a parcel is returned due to incorrect address, unpaid duties, or cancellation, actual shipping costs incurred by us will be deducted before refunding the remaining balance. Refunds are issued only after the parcel is received back.

    By placing an order with Laroc Jewels, you agree to these terms and conditions.

  • Jewellery Care Guide

    At Laroc Jewels, we craft our pieces with care using premium, durable materials designed to last. Proper care will help maintain their beauty and shine for years.

    Our Materials

    • Stainless Steel (primary material in most pieces): A high-quality steel alloy with at least 10.5% chromium, making it highly resistant to rust, tarnish, and corrosion. Our stainless steel jewellery is waterproof, sweat-resistant, and hypoallergenic – ideal for everyday wear, including showers and workouts (though we recommend removing for prolonged water exposure).

    • 18K Gold-Plated Stainless Steel: Stainless steel base with a thick 18K gold plating for a luxurious look. Durable and long-lasting; with good care, the plating can stay vibrant for 1–2 years or more of daily wear.

    • Brass-Based Pieces: Beautiful and affordable, but brass naturally oxidises and tarnishes over time (this is normal, not a defect). Not water-resistant – avoid moisture, sweat, perfumes, and lotions to prevent faster tarnishing.

    • 925 Sterling Silver: Contains 92.5% pure silver and 7.5% other metals (usually copper) for added strength. A precious material with a bright, classic shine, but softer and more prone to tarnishing when exposed to air, moisture, or sulphur. Store carefully to preserve its original lustre.

    Essential Care Tips

    Follow these simple guidelines to keep your Laroc Jewels looking like new:

    ♡ Put it on last, take it off first: Apply makeup, perfume, hairspray, lotions, and creams before wearing jewellery. Remove jewellery first when undressing to avoid contact with products.

    ♡ Avoid water and chemicals: Remove before swimming (pool, sea), showering, bathing, or exercising heavily. Avoid chlorine, saltwater, household cleaners, and harsh chemicals.

    ♡ Storage matters: Store in a cool, dry, dark place – ideally in the original pouch or a sealed jewellery box. Never leave in humid areas like bathrooms.

    ♡ Cleaning routine: Gently wipe with a soft, dry microfibre or jewellery polishing cloth after each wear to remove oils and residue. Do not use harsh cleaners, abrasive materials, or excessive rubbing (especially on plated pieces, as this can wear down the gold layer over time).

    ♡ Sleeping and activities: Remove jewellery before bed to prevent bending or unnecessary friction.

    With consistent care, your Laroc Jewels pieces can remain stunning and wearable every day for years to come. Enjoy them confidently!

  • Terms and Conditions

    General Terms and Conditions

    1. Scope of Application These General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is directed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

    2. Contracting Party, Conclusion of Contract, Correction Options The purchase contract is concluded with Laroc Jewels. By listing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive confirmation by email.

    3. Contract Language, Storage of Contract Text The language(s) available for concluding the contract: English. We store the contract text and send you the order data and our GTC in text form. You can view the contract text in our customer login area.

    4. Delivery Conditions Shipping costs may be added to the stated product prices. More detailed information on any shipping costs can be found in the product offers. We only deliver by mail order. Unfortunately, self-collection of goods is not possible.

    5. Payment The following payment methods are generally available in our shop:

    Credit Card During the ordering process, you provide your credit card details. Your card will be charged immediately after submitting the order.

    SEPA Direct Debit By submitting the order, you grant us a SEPA direct debit mandate. We will inform you of the date of the account debit at least one banking day in advance (pre-notification). A banking day is any working day excluding Saturdays, national public holidays, and 24 and 31 December each year. The account will be debited before the goods are dispatched.

    PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after submitting the order. Further information will be provided during the ordering process.

    1. Retention of Title The goods remain our property until full payment has been received.

    2. Transport Damage If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurance.

    3. Warranty and Guarantees 8.1 Statutory Liability for Defects The statutory liability for defects applies.

    8.2 Guarantees and Customer Service Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop. Customer Service: info@larocjewels.co.uk

    1. Liability We are fully liable for claims based on damages caused by us, our legal representatives, or vicarious agents:

    • in case of injury to life, body, or health,

    • in case of intentional or grossly negligent breach of duty,

    • in case of guarantee promises, if agreed, or

    • insofar as the scope of the Product Liability Act applies.

    In the event of breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) due to slight negligence by us, our legal representatives, or vicarious agents, liability is limited in amount to the foreseeable damage typical at the time of contract conclusion. In all other cases, claims for damages are excluded.

    1. Dispute Resolution The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

    Privacy Policy

    Data Protection Declaration

    Responsible for data processing: Laroc Jewels [Your Address Here – e.g., based on previous context, but update if needed]

    Email: info@larocjewels.co.uk

    We are delighted by your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about how we handle your data.

    1. Access Data and Hosting You can visit our websites without providing personal information. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), documenting the access. This access data is evaluated exclusively to ensure trouble-free operation of the site and to improve our offerings. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in correctly presenting our offerings pursuant to Art. 6(1)(1)(f) GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

    2. Data Processing for Contract Fulfilment and Contact 2.1 Data Processing for Contract Fulfilment For the purpose of contract fulfilment (including inquiries regarding and processing of any existing warranty claims or performance disruptions, as well as any statutory update obligations) pursuant to Art. 6(1)(1)(b) GDPR, we collect personal data if you voluntarily provide it to us during your order. Mandatory fields are marked as such, as we require this data for contract fulfilment and cannot process the order without it. The data collected can be seen from the respective input forms. Further information on the processing of your data, in particular the transfer to our service providers for order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete fulfilment of the contract, your data will be restricted for further processing and deleted after expiry of tax and commercial retention periods pursuant to Art. 6(1)(1)(c) GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

    2.2 Customer Account If you have given your consent pursuant to Art. 6(1)(1)(a) GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

    2.3 Contact In the context of customer communication, we collect personal data to process your inquiries pursuant to Art. 6(1)(1)(b) GDPR if you voluntarily provide it when contacting us (e.g., via contact form or email). Mandatory fields are marked as such, as we require this data to process your contact. The data collected can be seen from the respective input forms. After complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

    1. Data Processing for Shipping Fulfilment To fulfil the contract pursuant to Art. 6(1)(1)(b) GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

    2. Data Processing for Payment Fulfilment We work with the following partners for payment processing in our online shop: technical service providers, credit institutions, payment service providers.

    4.1 Data Processing for Transaction Fulfilment Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers acting on our behalf under a data processing agreement, or to the commissioned credit institutions or the selected payment service provider, insofar as this is necessary for processing the payment. This serves contract fulfilment pursuant to Art. 6(1)(1)(b) GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this regard. If you have questions about our payment processing partners and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

    4.2 Data Processing for Fraud Prevention and Optimisation of Our Payment Processes If necessary, we provide our service providers with further data, which they use together with the data necessary for payment processing as our processors for fraud prevention and optimisation of our payment processes (e.g., invoicing, processing contested payments, accounting support). This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in protection against fraud and efficient payment management pursuant to Art. 6(1)(1)(f) GDPR.

    1. Advertising by EmailEmail Newsletter with Subscription and Newsletter Tracking If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent pursuant to Art. 6(1)(1)(a) GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

    We point out that we evaluate your user behaviour when sending the newsletter. For this evaluation, the emails sent contain single-pixel technologies (e.g., web beacons, tracking pixels) stored on our website. For the evaluations, we link in particular the following newsletter data:

    • the page from which the page was requested (referrer URL),

    • date and time of access,

    • description of the type of web browser used,

    • IP address of the requesting computer,

    • email address,

    • date and time of registration and confirmation

    and the single-pixel technologies with your email address or IP address and possibly an individual ID. Links contained in the newsletter may also contain this ID. If you do not want newsletter tracking, you can unsubscribe from the newsletter at any time as described above. The information is stored for as long as you are subscribed to the newsletter.

    1. Cookies and Other TechnologiesGeneral Information To make visiting our website attractive and enable the use of certain functions, we use technologies including cookies on various pages. Cookies are small text files that are automatically stored on your device. Some cookies we use are deleted after the end of the browser session (session cookies). Others remain on your device and enable us to recognise your browser on your next visit (persistent cookies).

    Privacy Protection on Devices When using our online offerings, we employ strictly necessary technologies to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this regard.

    Subsequent Data Processing by Cookies and Other Technologies We use technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the contents of the shopping cart). This serves legitimate interests that predominate in the context of a balancing of interests in an optimised presentation of our offerings pursuant to Art. 6(1)(1)(f) GDPR.

    You can find cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™.

    1. Social MediaOur Online Presence on Instagram (by Meta) If you have given your consent to the respective social media operator pursuant to Art. 6(1)(1)(a) GDPR, your data will be automatically collected and stored for market research and advertising purposes when visiting our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and settings options for protecting your privacy, please refer to the providers' privacy notices linked below. If you need assistance in this regard, you can contact us.

    Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (Insights data information) can be found here: [link if available].

    1. Contact Options and Your Rights 8.1 Your Rights As a data subject, you have the following rights:

    • pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;

    • pursuant to Art. 16 GDPR, the right to request immediate correction of incorrect or completion of your personal data stored by us;

    • pursuant to Art. 17 GDPR, the right to request deletion of your personal data stored by us, unless further processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defence of legal claims;

    • pursuant to Art. 18 GDPR, the right to request restriction of processing of your personal data insofar as the accuracy of the data is contested by you, the processing is unlawful but you oppose its deletion, we no longer need the data but you require it for the establishment, exercise, or defence of legal claims, or you have objected to processing pursuant to Art. 21 GDPR;

    • pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request transmission to another controller;

    • pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

    Right to Object Insofar as we process personal data as explained above to protect our legitimate interests that predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If processing is for direct marketing purposes, you can exercise this right at any time as described above. If processing is for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defence of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

    8.2 Contact Options For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as revocation of consents granted or objection to a specific use of data, please contact us directly using the contact details in our legal notice/imprint.

  • Where is my order?

    We update you via email with an order confirmation upon placement and a shipping notification (with tracking link) upon dispatch.

    If your confirmation email is missing, check your Spam/Promotions folder. If still not found, email info@larocjewels.co.uk with your order details for a resend.

    Why is my package delayed?

    We ship worldwide from Germany using DHL domestically and partner carriers internationally. Peak periods (holidays/sales) may cause minor delays due to high volume.

    We are not liable for delays from weather, customs issues, or other uncontrollable factors. Track your order via the provided link or contact the carrier for updates.

  • At Laroc Jewels, we strive to deliver your order quickly and reliably.

    Once your order has been dispatched you will be notified via e-mail.

    Free Shipping

    • Free worldwide shipping on all orders over €100.

    • Free shipping within Germany on all orders over €50.

    • For orders below these thresholds, a flat shipping fee of €6–€9 applies (depending on location and package size).

    Processing & Dispatch Times

    • Standard orders are processed within 1–4 business days (typically 2–4 working days).

    • Orders placed on Fridays, weekends, or holidays will be dispatched the following Monday or Tuesday.

    • During sales or peak holiday periods, processing times may be slightly longer.

    Delivery Times Delivery times are estimates and vary by destination. International deliveries may experience delays due to customs clearance, which is beyond our control. Once dispatched, we cannot be held responsible for carrier delays. You are responsible for tracking your order using the link provided in your shipping confirmation email. In case of delays, please contact the delivery company directly for the most accurate updates.

    Tracking All orders include tracking. You will receive a tracking link via email once your parcel is dispatched.

    Customs Duties & Taxes (International Orders)

    • All international packages are shipped DDU (Duties and Taxes Unpaid). Any customs duties, import taxes, or fees are the customer’s responsibility and are not included in your order total.

    • We cannot predict or advise on these amounts – please check with your local customs office for details.

    • For U.S. customers: As of August 29, 2025, the U.S. “de minimis” exemption has ended, meaning duties and taxes may apply to all incoming packages regardless of value.

    Special Notes for Certain Countries Orders to Canada and Ukraine may take longer due to stricter customs procedures. Tracking updates may pause once handed to the local postal service (Canada Post / Ukraine Post) and resume upon delivery.

    Address Accuracy & Responsibilities

    • Please provide your shipping name and address in English letters for smooth processing.

    • You are responsible for ensuring your address is correct and for paying any required customs fees to receive your parcel.

    • If a package is returned to us due to an incorrect address, unpaid duties/taxes, or refusal, we will refund the item total only. Actual shipping costs incurred (€12–€25 depending on package) will be deducted, as we cannot recover these from the carrier. Refunds are processed only after the returned package is received.

    Carrier Information We primarily use DHL for shipments within Germany, which partners with local carriers for international delivery.

    By placing an order with Laroc Jewels, you agree to these shipping terms and conditions.

    Thank you for shopping with us!

  • Orders may be cancelled if requested within one hour of placement. We will endeavour to process such requests promptly.

    If the order has already entered processing or dispatch, cancellation is no longer possible. In this case, you may return the item(s) upon receipt, subject to our Returns Policy.

    To request cancellation, please email info@larocjewels.co.uk immediately with your order number.

  • You may request a change to your delivery address provided the request is submitted within one hour of order placement. We will make every effort to accommodate such changes.

    If the order has already entered processing or dispatch, address modifications are no longer possible.

    To request an address change, please email info@larocjewels.co.uk immediately with your order number.